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CONTACT US

Let’s talk about your next step.

Tell us about staffing, training or a business question. Existing clients can use the booking portal. Availability and any service agreement are confirmed separately after your enquiry.

A CONVERSATION STARTS HERE

Reach the
right team.

Safeguarding, concerns and complaints

Already a client?Sign in to request staff
Call our team07337 541218
Bookings & staffing enquiriesbooking@binapathways.co.uk
General business enquiriesadmin@binapathways.co.uk
Applications & recruitmentrecruitment@binapathways.co.uk
SUPPORTING ORGANISATIONS ACROSS THE UK

BINA PATHWAYS LTD
Apartment 02, 101 Silvester Street
Liverpool, L5 8AB

This is our registered office. Please contact us before visiting.

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Choose an advertised vacancy and apply with your CV through our Careers page.

See current vacancies
TELL US WHAT YOU NEED

Let’s shape your request.

Give us the details for a staffing quote, learning enquiry or supplier review. Fields marked * are required. For urgent cover, call 07337 541218 and confirm someone has received your request. A callback number is required for cover needed within 48 hours. Sending a form does not confirm receipt by a person or guarantee cover.

1 Choose your service

Choose a service to see the relevant questions.

Staffing requirements

Use UK local times. An earlier finish time means the shift ends the following day. Describe varying dates, times or 24-hour cover below.

School and education support

Describe the support required without naming a child or sharing their records.

Clinical role requirements

Specific duties, registration, competence and supervision are confirmed before an assignment.

Training requirements

We will confirm the price, access period, learner allowance and relevant course scope. This enquiry does not take payment or purchase a licence.

Supplier information

Select the information you would like to discuss:

The team will confirm which evidence applies and arrange secure sharing where needed.

2 Your contact details

Training and Academy enquiries go to training@binapathways.co.uk. Other enquiries go to booking@binapathways.co.uk. We use these details to respond and discuss the service. Read the privacy notice.

A few helpful answers

Questions about your next step?

Browse all FAQs →
Which email address should I use?

Use training@binapathways.co.uk for courses, Academy accounts, certificates and employer training; recruitment@binapathways.co.uk for applications and onboarding; booking@binapathways.co.uk for staffing and shifts; and payroll@binapathways.co.uk for pay queries. General business questions go to admin@binapathways.co.uk.

Does sending an enquiry confirm a booking or buy training?

No. An enquiry starts a conversation. Staffing availability, suitability, rates and assignment terms need confirmation before work begins. A training enquiry does not take payment or purchase a licence; check the course or plan and purchasing terms before placing an order.

How do I report a safeguarding concern or an emergency?

If there is an immediate threat to life or safety, contact the emergency services and follow the setting’s emergency procedure. For assignment safeguarding concerns, follow the setting’s safeguarding process immediately and contact Bina by telephone using the agreed escalation arrangements. Public forms and chat are not urgent safeguarding or emergency reporting routes.

Safeguarding, concerns and complaints

Immediate safety concerns

For an immediate threat to life or safety, call 999. During an assignment, follow the setting’s emergency and safeguarding procedures immediately. Use the agreed safeguarding escalation contacts; do not wait for a public form or email reply.

Speak to Bina about safeguarding

Call 07337 541218 and ask to speak to management about a safeguarding concern. Before an assignment starts, obtain the named Bina safeguarding contact and the escalation arrangements for that placement. If you cannot reach us, follow the setting’s safeguarding route and contact the appropriate local safeguarding service without delaying urgent action.

Do not include sensitive case details in voicemail, public chat or an initial email. Ask for a secure way to share necessary information.

Make a complaint or raise a service concern

Email admin@binapathways.co.uk or call the number above and ask for management. Include your contact details, the service or booking reference and a brief description of what went wrong. Ask for the complaint reference, the person handling it and the expected response date. Do not send confidential care records in the initial message.

Staffing requests go to booking@binapathways.co.uk. Public forms and email are not monitored emergency services.